Hunt Scanlon Media - May 8, 2019
As choices for customers expand, companies are striving to provide better service to keep those they already have. Finding leadership trained in customer satisfaction is vital. Here’s some fresh insight from Greenwich Harbor Partners.  Not long ago, customer service leadership meant finding ways to provide the same or similar service while cutting costs and reducing the time it took to service a customer. Customer care agents were timed to maximize the number of customers handled in a day. Service centers were moved off shore to reduce labor costs. Engineers and operations leaders were the top executives.?
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GREENWICH April 23, 2019 Jeanne Bliss has written another fantastic book "Would You Do That to Your Mother?" It is a humorous and fast paced analysis of what is right and what is wrong with how many businesses treat their customers. It is a crisp message for companies who are overly focused on rules, procedures and compliance and fail to fully consider the perspective of their customers. What if your customer was your mother? Would you treat her the way you treat your customers now?
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Hunt Scanlon Media - August 15, 2018
August 15, 2018 – Every day we see examples of how the media, technology and digital industries are changing the way we live and work. Whether it is cloud storage for our photos, playlists for our music, friends who are “cutting the cord,” or retail chains going out of business, the world is changing rapidly.
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NACD Directorship - July/August 2018
We had the pleasure of writing a Feature Article for the NACD Directorship magazine in the recent July-August Issue that describes multiple situations for both private and public companies where moving a board member to CEO has been successful. In recent news, the latest example of such a move is General Electric selecting Lawrence Culp, former President and CEO of Danaher Corporation, from the Board to become the new CEO.
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MKTGInsights - July 17, 2018
These talented executives are in high demand and often already well employed. Think acquiring new customers is hard? Capturing the attention of these super hero digital marketing leaders makes customer acquisition look like child’s play.  Hiring an in-demand digital marketing leader requires thinking differently than you likely have been when hiring for other marketing roles.
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GREENWICH June 5, 2018 - by Ted Pryor.  Many companies claim to be “customer focused”, but translating that declaration into action is very difficult. Traditional silos for marketing, sales, operations, finance and human resources can impede any effort to build a customer-focused culture. But a truly customer-focused culture, backed by great systems, will drive customer success and if your customers are successful, you will be successful. Getting this right can drive huge revenue and margin growth. Customer success should be a strategic imperative.
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​GREENWICH, CT April 25, 2018 – This latest ‘Top 40’ ranking of specialist search firms dedicated to these two powerful sectors is presented by Hunt Scanlon for the first time ever.
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NEW YORK April 9, 2018 – Forbes has teamed up with market research company Statista to answer that very question by producing, for the second year, our annual ranking of America’s best recruiting firms. 
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GREENWICH, CT February 14, 2018.  It’s the New Year and the time when many executives are thinking about their next career move.  Frequently, executives come to us looking for guidance and many are seeking to make a pivot. In some cases, executives will say they are open to anything that suits their skills. But in 2018 it is important to be much more strategic than that.
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San Francisco, CA, October 13, 2017 — Greenwich Harbor Partners recently opened a San Francisco Office at 995 Market Street to better service our West Coast customers.
GHP Opens San Francisco Office