Hunt Scanlon Media - April 21, 2017
Golden Rule No. 1: Get Close to Customers. If you are not selling or servicing customers, then you should be supporting people who are. If you are not selling or servicing in general, you should be marketing, measuring results, developing products or solving client problems. If you are not facing customers or supporting people who are facing customers, then you are overhead and risk being expendable. A year or two working at headquarters or in the office of the chief of staff, as in this case, is great experience and can give a bird’s-eye view of the organization. But don’t get locked in there, said Mr. Pryor. “You should transition to a customer-facing function as soon as you can,” he added.
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